So I bought a new Apple iPhone SE from Verizon, my carrier.
Usually I switch the phones off, and Jim now has my iPhone 6.What a hoot. I consider my self experienced with switching the phones over enough by now, so when issues came up, I bypassed Verizon and went straight to Apple.
Having worked customer service,and knowing my problem wasn’t going to be easily solved, I poured a glass of wine and pulled up a chair.Diana, a senior representative out of Oregon for Apple took her time and between the two of us, we solved our issues.
Thank God I bypassed Verizon: I’d probably still be on the phone. If you have any issues with me complaining about this, I used to work for Bell Telephone a long time ago, so I know the staffing issues.
As I type this, I am on speaker phone with Verizon, yes, Verizon, AGAIN.
The new iPhone replacement arrived today from Asurian,the insurer for Verizon phones.Now we have the water torture of replacing the temporary phone with the new phone. For some reason, restoring voice memos is the equivalent of rocket science.
This is why I am blowing my Monday, er,”Friday” night trying to start from square one.
When I am done with this, you can bet your butt I am having an adult beverage…
…God, it feels that way.
I am currently back on the phone with Verizon, trying to get the numbers of the phone that died.This is after I spent 10 minutes on the phone with the insurance branch of Verizon, Asurion, who really couldn’t care less to help me.and probably wanted to go back to sleep on the night shift he was working.
At least this guy, Andrew,a star in customer care, is trying to make me feel a little better and attempt to work my problems out.I know someone in Verizon Customer care gives a rats’ ass about the little guy.
This damn iPhone 6 bit has all the ear-marks of becoming a mini series, except I really don’t have the stomach to keep this up much longer.Suffice it to say, I am hoping the drama is done and we can get back to the regular smutz of life.
Bear with me gentle reader while I recap what has happened with this iPhone. I received the new one from Verizon and it was defective.So I went to Apple to order a new phone. I mean this was their brand new phone, let them replace it, right?
Got a new phone back, and then needed a Sim card that Verizon had to order and mail to me.Then I ordered a protective glass from a company on Amazon, which arrived broken.So what else can happen?
While trying to get ready for my company today, I threw a bath mat and some dirty clothes in the washer……ALONG WITH MY iPHONE.
Here’s hoping the back of rice works.
I am on the phone with Apple.
Upgraded my phone and went to the iPhone 6. Got it out of the box and guess what? The only way I can hear any calls is via speaker.I figured I’d call Apple directly since it was a brand, spanking new iPhone.After promising my first through last-born fur children of mine, they fed-ex’d out a new iPhone 6 for me.
What they didn’t tell me?
Verizon requires a NEW sim card in order to activate the replacement phone. It goes without saying that Verizon is now sending me, allegedly in two business days, a new Sim card. So I was hoping that today, my Friday, I could spend setting up the new phone.
So here I sit, on hold with Apple, ready to slit my throat.
I think I might have gotten to the point where my love affair with apple products is seriously in jeopardy.
Stay tuned.For now, the hand is still empty, and am thinking of stringing two Tropicana orange juice cans together.
“yes , i am so sorry one of the fibers were cut on the towers and it has caused issues with service, I would keep checking periodically to see if you have service, i am hoping it will be back up soon for you”
This is the message I got when I went on-line with Verizon today, as I could get NO phone line, or rather, signal.I am glad I thought of the only line chat,so I went on and an agent named Donna told me…”yes , I am so sorry one of the fibers were cut on the towers and it has caused issues with service, I would keep checking periodically to see if you have service, i am hoping it will be back up soon for you”….Seriously? Verizon? The invincible phone network? Sure there were tornadoes and severe weather here and thank God we are ok, but I heard of no one else having a cell line go out except Verizon.
Makes me wonder: is it time to go back to two orange juice cans and some string?
I should preface this post by saying that I usually have no issues with Verizon.
My iPhone 5c hung in there with no issues, until I started missing calls when the phone was either in my lap, 5 feet away or about 10 feet away.I called tech support on Thursday and bam! New, or should I say, rehabbed phone fed ex’ed out to me by 1:30PM today.
There began my trouble.
I have questionable hands.Meaning, between a touch of carpal tunnel and a pinched nerve, I had to insert the SIM card in the new phone.Uh-huh…ain’t happening.I get Jim to try to do it.He does it, we get it in and the phone reads no Sim card inserted.
Then I made the mistake of calling tech support for a verbal walk through, I get a guy named Mark, and his big contribution to helping me out outside of being really obnoxious? He transferred my call to Apple.The gal at Apple says to me that Verizon has the SIM card, and THEY are the ones who should be helping me with this: I agreed with her.
I went on-line to tech support and got someone named Shelly who at least tried to assist me.After 45 minutes, I thanked her, and walked to my neighbor, who I just had seen drive into his driveway and he fixed the phone in 5 minutes.
The moral of this story? Stay away from Mark, the phone tech from hell at Verizon.
Uh, Mark? No thanks.
For all the bitching and moaning I do about people talking on cell phones on transportation, the gods conspired against me last night.
I got two calls in succession from my sister-in-law,Joanna. The first one, she said she got a busy signal.When I answered, I could hear her, but she couldn’t hear me.The second call she made, she said she got voice mail right away Again, I heard her, but she didn’t hear me.
My carrier? Verizon.
I was on their trouble line two times, and basically camped out unit 11:45pm.They finally, after bouncing me around and around, escalated me to a second trouble level around 11:00 PM.**sigh**
I got off the line with the at 11:45PM. I couldn’t see straight, I was so tired.
Allegedly, my phone is fixed.
***shh…don’t tell anyone…my phone is back in my hand.***
I just came back from an errand.
The mission was to buy a screen protector for my iPhone5c. We had met someone at a friend’s birthday party. We started talking about phones, and he said, “You know, the iPhone 5c is one of the most expensive phone screens to replace.”
So good owner that I am, I went and got the screen protectors for my phone. You know, the ones that last about 3 months before really looking questionable? I couldn’t look at the one on my phone any more and went out to Verizon, instead of 5 Below, and found a premium tempered glass screen protector for $25.00.It comes with a limited lifetime warranty against damage while protecting your device.They offer a free replacement for as long as you own your device.
It was more than I am used to paying but the principle behind it seems good.
Stay tuned, gentle reader, for updates..