Once an Agency, ALWAYS an agency

So for the past two days I have been trying to get in touch with my adopted state government.I am to the point where I can automatically answer all the blurbs they break in with while you are waiting.The one that is my favorite? “Save time, do it on-line.” Uh, sure, but on-line said I wasn’t able to complete my form and I need to speak to an agent.

DOESN’T ANYONE PICK UP A PHONE HERE?

I shake my head at the amount of times people alleged the we in Philly were slow, but we did pretty well, with the amount of staff we had.I can’t believe the state of this size, with all of its governmental phones in existence, have me again on hold.Told, I am on hold, so far for one hour, twenty-eight minutes plus.Yesterday I was on the phone waiting for over three, YES, THREE hours, and then the phone rang like someone human was actually going to pick it up.

Of course not…it disconnected me.

**SIGH**

My little corner of the world

  
This is my daily corner of the world.

Computer with windows operating system.scrap paper to take notes while on the phone,and Kindle to read my books to maintain my sanity, and let’s not forget coffee!

The windows are the plus, allowing me a sliver of view of the Cape May canal and bay. I get to see folks getting on and off the ferry. You know it’s awesome to see the weather up front,especially when storms are rolling in.

It’s a nice spot.

  

My Angst Machine

  This phone haunts me.
In my prior job, I used a phone like this. It made me feel like a time life operator. For a while,I felt like it was on my head all day.

The calls never stop. I liked the view out the window looking out at the boats and water,and there’s something about the horn toot that reminds you of the Love Boat.

  • If only the phones would ease off…haha.

Not currently an Apple of my Eye.

I am on the phone with Apple.

Yeah…Apple.

Upgraded my phone and went to the iPhone 6. Got it out of the box and guess what? The only way I can hear any calls is via speaker.I figured I’d call Apple directly since it was a brand, spanking new iPhone.After promising my first through last-born fur children of mine, they fed-ex’d out a new iPhone 6 for me.

What they didn’t tell me?

Verizon requires a NEW sim card in order to activate the replacement phone. It goes without saying that Verizon is now sending me, allegedly in two business days, a new Sim card. So I was hoping that today, my Friday, I could spend setting up the new phone.

Hahahahaha….

So here I sit, on hold with Apple, ready to slit my throat.

I think I might have gotten to the point where my love affair with apple products is seriously in jeopardy.

Stay tuned.For now, the hand is still empty, and am thinking of stringing two Tropicana orange juice cans together.

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Changing of the Guard

Just putting it out there that I am out of my last job.

I gave notice on Friday and thanked them for “giving me a home” this past spring when I was looking for a job.

Tomorrow I start a new position, well,.. kind of.

My new employer will be the Cape May-Lewes ferry and I will be working customer service.When I was with the city, I worked the “citizens’ service unit”, so I will probably be back on the phones, but hopefully answering correctly.After all, working for thirty years in one spot, some habits are hard to break.

My ship has come in, as I have posted on Facebook, and if I have to work, I am glad it is with the ferry. I figured I’d give you a heads’ up, as if you call for reservations or information, you might be speaking with me!

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Press one for connection

The other phone came today.

It was here when I came home from work.

My cord to connect the phone? One is at Undisclosed, and the other in the office.**good place for them, eh?**That was the first stumbling block.The second stumbling block is I have an Otter box on my phone, in order to save it from things going bump in the night.Jim struggled big time to get it on the phone for me.We’re going to bypass that aggravation by going to a Verizon dealer in town and having them set up the phone, including getting the otter box off so the sim card can go into the second phone.I’ll probably put another$25.00 out to put protective, tempered glass on the screen: again, to protect it from things going bump in the night.

Two tin cans and a long piece of string, anyone?

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Sorry, Wrong Number, Day III

**Sigh**

I got up this morning around 5:30am, because I just wasn’t feeling too well.

I got up out of bed, checked my cell phone on the side of the bed, and saw that it needed to be juiced up.I went to do precisely that.

Or so I thought.

Two brand new Apple USB cords meant nothing. My trust right arm, my Apple would no charge up for me.

Crap!

5:45 am found me on with Verizon repair yet again, and I think that I knew more than some of the folks that I dealt with. By 7:30am, they had escalated me to level two once again, and then they decided to give my phone to needle and send it to phone heaven.Allegedly they are expressing me a phone on Monday and I should see it Tuesday.

**sigh**

Film at 11…lol

Daily Public Transit-The Good,The Bad, The Ugly

I am climbing on my soapbox again to talk about my daily commute.

Back in my prior life, when we lived two blocks away from the train station, life was sunny. A nice morning train, a brisk walk to work;in short, no worries.

Then our house sold and we moved two miles further from the train.There lies the rub: the bus.

I honestly hate the commute. In order to get into the city I take the bus onto an expressway, where I lose forty-five minutes to an hour one way.It irks me because it is time I’ll never get back again in my life.Traffic usually sucks.If you aren’t entertained by someones’ blow by blow description of how their life is going, how their **fill in the blank here: sex life, date life,third marriage is going, well,I know, I know, read or something** Well, there’s only so much to read or listen to. I refuse to be chained to Verizon and use my hot spot to be on-line. Then, when the bus reaches center city, I get off the bus and wait for a second bus.

Did I mention I hate personal trivial conversations on a cell phone on public transportation?
**Sigh**

Fortunately, I hope to God I get through this last stretch before I retire taking public transit. Pretty sad when I get to “treat” myself, thanks to my Flip Fitness class and physical therapy,and walk to the train station to get on a train that spares me the expressway.The indignity is I have to get OFF the train to get back on a bus to get home.

I won’t miss this at all.

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Phone parking for utilities

I am on the phone with our local gas authority.

I work customer service, so I know how important it is to pick up a phone, help a taxpayer, or at least try to, and do your job. Now I am told my estimated wait time is 4 minutes.What an improvement! Yesterdays wait time, dialing in at the same time of day was 31 minutes. Don’t utilities realize the amount of customers they have to deal with? I just don’t get it. People who have to wait for me for 2 minutes on the phone let me know they have been waiting. I think the utility just wants you to tire out so when you have to talk to them, you are too tired to argue.

Just saying….

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Last Nerve

Peace and quiet.

I have no human children, but I can understand about peace and quiet.

When you work in customer service all day, ideally you pay attention to those you are trying to help.Pretty sad when you have to quiet them in your head with noise so you can actually pay attention to them instead of the noise that surrounds you.

You come home and would like to listen to television, radio, music, or read and all you have is constant noise. Not that you don’t love your family, mind you, but there are times where I’d give a million dollars for 60 minutes of peace and quiet.

The only saving grace are the fur girls. We go walking and things are nice and quiet.

Ah….if only it would stay that way…lol

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Disgusted…

I didn’t post yesterday because of Verizon and their new plan. Evidently I have used up 75% of my available data that I can use until 8/20. Then try to call them and decipher what you can do to make the plan more friendly for Jim and I to use? HAH…The shame is we have been with Verizon for a long time and I am giving serious thought that it might be time to change.

I wish you guys would let me know who your carrier is and if you recommend it, especially if you use a hot spot for your phone.It really seems kind of “ech”, because I probably will only need the hot spot until the end of the year, but, damn that Verizon.I can’t take their customer” alleged service” hassle any more.

**stepping down off soap box**

Thanks for listening.

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Never Boring

Today, at the office seems to be that way- at least in respect to my phone.

I got turned on to a headset as it relieved a ton of pressure off my neck.
Well, today, my line was really full of static, so the IT guys came in with batteries to fix it. First call I get after they walk away? The caller cannot hear me through the static,

I had to make a service report to come back and try to get rid of the static, and guess what?

Now I have no dial tone……

But I have to say my IT guys are trying and they are the best!

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