customer service – thereisnosanityclause

No “Weigh” to Serve

A lot of times I’ll hold off on writing the blog post for the day, and I really don’t know why.

Is it because I’m tired?

Is it because I have nothing to say?

Is it because I don’t know WHAT I am going to say?

Hmmmm…today’s reason is that I felt a blog post coming. and it came from going out to our usual spot, Crest Tavern, Wildwood Crest, New Jersey. Did I mention we went out to dinner tonight? Let me rephrase that: we went there, walked out, and went to a different restaurant for dinner who treated us well, gave us wonderful service, and our dinner was good.

We headed for the Crest tavern because we like the food there. as a rule. We had a problem once before with a salad I had ordered where they had the nerve to put “white” looking iceberg in the salad, claimed it was romaine, but either was you slice it, it was “white”.

Tonight’s issue was the girl normally in the front to seat you wasn’t there. We waited, and waited, and saw there was an open booth, so we went to sit there. A waitress, who I was told by another that her name was Marie, decided to come over and try to chew us out. We are regulars. You are chewing WHO out? For someone who deals with customers, she sure had no” customer service” skills. We were told that we HAD to get up, the table HAD to get fixed, and that there was a long wait. Long wait? There was a couple with two kids and we saw with our own eyes that there were two vacant tables. We were really disgusted with her attitude. After we had left, I got on the phone and called the restaurant and asked to speak to the manager. I got a guy named Tim, and he sounded like he couldn’t give a rats’ butt what we experienced. Thus, my blog post for today, which is going to go via social network around to where people who visit the Wildwoods will see it. Never mind that we are the people that visit them off-season because WE LIVE HERE. Obviously, it doesn’t seem to matter.

We went a little deeper into the city, found Owen’s Pub, and enjoyed a comparable dinner with servers who were smiling, attentive and quick to help.

This was strike two with the Crest Tavern. Will we be back? We’ll see…..

Buh-bye Fit Bit

If you have followed this blog with any regularity, you know I have been pretty faithful to my Fit Bit zip.Through rain, snow, sleet, falls, whatever.

Yesterday,my zip was stuck on 9997.I could have been walking until the cows came home and the number just would not budge off of 9997. So I did what any consumer with a few gray cells would do. I called customer service phone number of Fit Bit and was never treated so rudely by any company. They made a final offer to me of 25% of a new zip.I said that the error was in THEIR equipment, and they WANT me to BUY a new one? Well, it’s not going to happen.I have a iPhone SE which has a health app, and guess what? As of 4:29PM today, I have walked 8532 steps.

See you, FB zip.Have got to give you credit:you DID get me started walking.As someone who is retired, I don’t see why I have to spend money for a new one, when my phone does just as good as you.

P.S. As of 10:17PM, I have 15,281 steps today…just sayin’

Bye-bye Walmart….

So now, a Post Script on this posting.

The zone manager,who was very polite by the way,says we have to bring our receipt back to walmart with our walmart credit card. They have to refund what we purchased on our other card and put it on the walmart card in order to get the $25 as advertised, and, did I mention that the zone manager said that you now get $35 off? Oh, so we don’t qualify for that but you want us running around like monkeys trying to do what YOU want your customers to do?

Are you freaking KIDDING me?

A good customer and this HOW you treat your customers.All the BS and torture for what YOU, WALMART, should have done in the first place.Apologize for your new cashiers? Who did the lousy job of training them? We get all the headache?

You are not the only game in town: this is not over and it’ll be going to consumer fraud next.
You advertise one thing and don’t follow through.

Below, the original posting.

So you can be in Wal-Mart and need a, say, a new Nutri-Bullet.

“Apply at the registers, shoppers, for our Wal-Mart credit card, and today you will get $25 off of a $75 or greater purchase.”

So we did.

The quality staff had no clue on how to ring up a credit card application at the register, and we lost 30 minutes there.Then we went to complain to customer service and the equally inept staff there finally put an application through but they had issues with doing that. We spent $166 that day and NO way, no WHERE, NO HOW have we seen $25 off of our bill.

We saved all our receipts, called corporate, who informed us the $25 would be “credited” on our credit card. Really? Can you say duped? Today’s people say they can’t give us $25 credit, BUT they happily would give us $25 off our NEXT purchase of $75 or more on our Wal-Mart card.Oh, and don’t think that I will forget being hung up on, either….

FRAUD, anyone?

We have the sheet that was at all the registers that said you were to get $25 off THAT DAY’S $75 purchase.

I am going to be loud about this until someone else in corporate Wal-Mart decides to correct the situation.

Why I am no longer a CVS customer

I have been a pretty faithful CVS drugstore customer, dating back pretty much to the late 1980’s.

Until today.

I had participated in a study for Alzheimer’s and got a $35 E-gift card for my efforts. I could have picked many companies to redeem it from, but I pick a company I know well and use a lot.

Imagine my chagrin when, after I order the E-gift certificates and they come to me in the email. That’s great,I think, and wondering what I need most, mosey over to their site. I ordered vitamins and the like and then go to checkout.

My dismay was major when I saw NOTHING on the checkout page for gift cards, let alone E-gift cards.I contact CVS and am informed that “due to fraud”, they haven’t accepted gift cards or E-gift cards for a while.They, aka customer service man named Ray, couldn’t give a rats’ ass if I couldn’t order and I said this sort of customer service will now have me pull everything I do from CVS and find another drugstore to use.I said if they don’t accept this, why do they advertise on the E-gift card site? Hmmm?

My venting wasn’t done.

I contacted the E-gift card site administration and find that I was screwed because they had already sent me the email. I said ” BUT THEY DON’T ACCEPT IT.” This was news to them. They promise to get back to me.As of 7:30 pm, they haven’t **not holding my breath**.

Long story short? I am screwed out of $35.00 honorarium for participating in an Alzheimer’s’ study, not that it was that important, and more importantly, CVS.com customer service sucks.

#CVS.comblows

Comcast strikes again

Knowing that retirement was in our immediate future, I canceled Comcast service in the city effective January 3rd.

Our bill came in the mail.Cancel? Us? Obviously not, since we received a bill at full price. What part of discontinue my service don’t you understand Comcast?You gave me directions on how to take the modems to a UPS store to get them to you?

Now my body is aching from moving prep and I am on wait for a customer service representative for Comcast for at least 10 minutes.

**sigh**

Someone wake me when it’s time to go to bed, ok?

The secret of the disappearing email

My post regarding Comcast caught the eye of someone who works there.

Aha! Someone will help?

Uh-huh.

Someone who looked into the status and said it’ll be another 24-48 hours, and if we don’t hear anything, email this person back and it’ll get check again for status…uh, the problem is Jim’s Comcast email program has magically disappeared….did someone push the wrong button at Xfinity?And we are to wait another 24-48 hours? On top of the 12 he has already spent? Will we be reimbursed for the lack of service? HA.

REALLY?

Disappearing email since the morning of November 6th, today is the 10th, and another 24-48hours?

I don’t care if it is Comcast or Xfinity or whoever.

What a horrible state of helping the consumer. They are so quick to cash a check into the account to have the bill paid and yet the service is like their old commercial with the turtles in it.

**sigh**

Sorry, Wrong Number, Day III

**Sigh**

I got up this morning around 5:30am, because I just wasn’t feeling too well.

I got up out of bed, checked my cell phone on the side of the bed, and saw that it needed to be juiced up.I went to do precisely that.

Or so I thought.

Two brand new Apple USB cords meant nothing. My trust right arm, my Apple would no charge up for me.

Crap!

5:45 am found me on with Verizon repair yet again, and I think that I knew more than some of the folks that I dealt with. By 7:30am, they had escalated me to level two once again, and then they decided to give my phone to needle and send it to phone heaven.Allegedly they are expressing me a phone on Monday and I should see it Tuesday.

**sigh**

Film at 11…lol

Phone parking for utilities

I am on the phone with our local gas authority.

I work customer service, so I know how important it is to pick up a phone, help a taxpayer, or at least try to, and do your job. Now I am told my estimated wait time is 4 minutes.What an improvement! Yesterdays wait time, dialing in at the same time of day was 31 minutes. Don’t utilities realize the amount of customers they have to deal with? I just don’t get it. People who have to wait for me for 2 minutes on the phone let me know they have been waiting. I think the utility just wants you to tire out so when you have to talk to them, you are too tired to argue.

Just saying….

This Monday

I have a rough job at times,as anyone who deals in customer service knows,and/or anyone dealing with billing people for government services can tell you, folks get awfully frustrated.

I sit here at a desk and it’s kind of obvious that I have been around the block once or twice, but especially when the older citizens come in, it gets really frustrating. I understand what they are trying to tell me, but I am not giving him the answer he wants; that is, an answer in his own words.More times than not,I know what folks are telling me and I try to use what contact information or general information I know. Some folks you just can’t please, though.Being senior citizens, I feel sorry for them.

It’s bouts like this that make me just shake my head. When I hear on the television or radio that people are frustrated with government, I know what they are referring to.

**sigh**

All I can just do is try my best. I am older and more spent on tilting other people’s windmills.I just can’t do it like I used to.

Last Nerve

Peace and quiet.

I have no human children, but I can understand about peace and quiet.

When you work in customer service all day, ideally you pay attention to those you are trying to help.Pretty sad when you have to quiet them in your head with noise so you can actually pay attention to them instead of the noise that surrounds you.

You come home and would like to listen to television, radio, music, or read and all you have is constant noise. Not that you don’t love your family, mind you, but there are times where I’d give a million dollars for 60 minutes of peace and quiet.

The only saving grace are the fur girls. We go walking and things are nice and quiet.

Ah….if only it would stay that way…lol

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