Dueling calls

I tried to deal with a State government office this morning:got hung up on twice. The third time, after being informed all agents are busy right now, I can leave my phone number and they will call me back in between 55 minutes and one hour seventeen minutes from now.

Sure.

I also called the vet and Zusher ‘s lab is back, and I have to wait for a call back to get the actual results from the vet.

Sure.

My nervous breakdown commences.

  

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Once an Agency, ALWAYS an agency

So for the past two days I have been trying to get in touch with my adopted state government.I am to the point where I can automatically answer all the blurbs they break in with while you are waiting.The one that is my favorite? “Save time, do it on-line.” Uh, sure, but on-line said I wasn’t able to complete my form and I need to speak to an agent.

DOESN’T ANYONE PICK UP A PHONE HERE?

I shake my head at the amount of times people alleged the we in Philly were slow, but we did pretty well, with the amount of staff we had.I can’t believe the state of this size, with all of its governmental phones in existence, have me again on hold.Told, I am on hold, so far for one hour, twenty-eight minutes plus.Yesterday I was on the phone waiting for over three, YES, THREE hours, and then the phone rang like someone human was actually going to pick it up.

Of course not…it disconnected me.

**SIGH**

Frustration

So here I am, sitting in my living room with the pups and Pope Francis, and multi-tasking…multi-tasking,you ask?

I am live chatting with Josephine at Fitbit.

Last night, I had a low battery message on my Fitbit zip. Different battery, no more low battery message…but now my zip won’t sync with my phone.Josephine is, now 30 minutes later, processing a replacement zip for me. 

 
The girls fortunately are hanging with Pope Francis and not picking up Mom’s agita.

We’ll see how things go: stay tuned!

Going Around in Circles

As I type this, I am on speaker phone with Verizon, yes, Verizon, AGAIN.

The new iPhone replacement arrived today from Asurian,the insurer for Verizon phones.Now we have the water torture of replacing the temporary phone with the new phone. For some reason, restoring voice memos is the equivalent of rocket science.

This is why I am blowing my Monday, er,”Friday” night trying to start from square one.

When I am done with this, you can bet your butt I am having an adult beverage…

So after the rinse cycle on the iPhone6…

…God, it feels that way.

I am currently back on the phone with Verizon, trying to get the numbers of the phone that died.This is after I spent 10 minutes on the phone with the insurance branch of Verizon, Asurion, who really couldn’t care less to help me.and probably wanted to go back to sleep on the night shift he was working.

At least this guy, Andrew,a star in customer care, is trying to make me feel a little better and attempt to work my problems out.I know someone in Verizon Customer care gives a rats’ ass about the little guy.

This damn iPhone 6 bit has all the ear-marks of becoming a mini series, except I really don’t have the stomach to keep this up much longer.Suffice it to say, I am hoping the drama is done and we can get back to the regular smutz of life.

canyouhmn

Not currently an Apple of my Eye.

I am on the phone with Apple.

Yeah…Apple.

Upgraded my phone and went to the iPhone 6. Got it out of the box and guess what? The only way I can hear any calls is via speaker.I figured I’d call Apple directly since it was a brand, spanking new iPhone.After promising my first through last-born fur children of mine, they fed-ex’d out a new iPhone 6 for me.

What they didn’t tell me?

Verizon requires a NEW sim card in order to activate the replacement phone. It goes without saying that Verizon is now sending me, allegedly in two business days, a new Sim card. So I was hoping that today, my Friday, I could spend setting up the new phone.

Hahahahaha….

So here I sit, on hold with Apple, ready to slit my throat.

I think I might have gotten to the point where my love affair with apple products is seriously in jeopardy.

Stay tuned.For now, the hand is still empty, and am thinking of stringing two Tropicana orange juice cans together.

003

So the good of having a cell phone is?

“yes , i am so sorry one of the fibers were cut on the towers and it has caused issues with service, I would keep checking periodically to see if you have service, i am hoping it will be back up soon for you”

This is the message I got when I went on-line with Verizon today, as I could get NO phone line, or rather, signal.I am glad I thought of the only line chat,so I went on and an agent named Donna told me…”yes , I am so sorry one of the fibers were cut on the towers and it has caused issues with service, I would keep checking periodically to see if you have service, i am hoping it will be back up soon for you”….Seriously? Verizon? The invincible phone network? Sure there were tornadoes and severe weather here and thank God we are ok, but I heard of no one else having a cell line go out except Verizon.

Makes me wonder: is it time to go back to two orange juice cans and some string?