The secret of the disappearing email

My post regarding Comcast caught the eye of someone who works there.

Aha! Someone will help?

Uh-huh.

Someone who looked into the status and said it’ll be another 24-48 hours, and if we don’t hear anything, email this person back and it’ll get check again for status…uh, the problem is Jim’s Comcast email program has magically disappeared….did someone push the wrong button at Xfinity?And we are to wait another 24-48 hours? On top of the 12 he has already spent? Will we be reimbursed for the lack of service? HA.

REALLY?

Disappearing email since the morning of November 6th, today is the 10th, and another 24-48hours?

I don’t care if it is Comcast or Xfinity or whoever.

What a horrible state of helping the consumer. They are so quick to cash a check into the account to have the bill paid and yet the service is like their old commercial with the turtles in it.

**sigh**
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thereisnosanityclause

57 year old married female, care-giving, coffee-drinking.dog loving former government employee who is writing to try to keep her sanity.

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