The secret of the disappearing email

My post regarding Comcast caught the eye of someone who works there.

Aha! Someone will help?

Uh-huh.

Someone who looked into the status and said it’ll be another 24-48 hours, and if we don’t hear anything, email this person back and it’ll get check again for status…uh, the problem is Jim’s Comcast email program has magically disappeared….did someone push the wrong button at Xfinity?And we are to wait another 24-48 hours? On top of the 12 he has already spent? Will we be reimbursed for the lack of service? HA.

REALLY?

Disappearing email since the morning of November 6th, today is the 10th, and another 24-48hours?

I don’t care if it is Comcast or Xfinity or whoever.

What a horrible state of helping the consumer. They are so quick to cash a check into the account to have the bill paid and yet the service is like their old commercial with the turtles in it.

**sigh**
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Stress

So anyone who has moved at all during their life knows the stress of moving. As many times as I would move, and I would pray I’d never have to do it again.

No, the stress with moving is a walk in the park: try tying in the art of wrapping up your entire life in retirement and moving from an urban area to a place where I stand out on our deck at night and I hear crickets or birds and night sounds you’d never know exist in the city. We have come to the point where are in the home stretch and the anxiety is overwhelming.

Comcast is a current nail in our foot.Jim’s comcast email has disappeared. He has spent over 8 1/2 hours on the phone with Comcast, who evidently have decided they know how to do anything, lets assign people trouble tickets, and tell them their problem will be solved in 72 hours. Not good.Try to complain to Xfinity, you know the “kinder, gentler Comcast name”, well, they don’t care.There is no one to complain to and with their outsourcing of workers, they have no qualms at hanging up on you.I work in a Customers Service unit and if I even thought of trying what they( Comcast) are doing, I wouldn’t have to worry about retiring.

So I will wrap this post up praying for a miracle regarding Comcast, and hopefully, some peace of mind along the way.If you want to share any Comcast customer service, er, rather, lack of service stories, feel free to leave them in the comments.

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